Robert Wong

Review of Volkswagen of Springfield

Sheehy VW Springfield

Sheehy VW Springfield
Dec 25, 2019

Never again VW "Bait and Switch Maintenance Plan"

I just learned that I was scammed by the Sheehy VW Finance Dept. The price of my 2017 GTI was so low because of the TDI Diesel scam that I asked for the works. There were one or two things I didn't select, but I definitely wanted VW Care. I haven't lived in one place more than 6 years and NoVA was no different.
My ex-wife passed away and I moved to Michigan so my kids could stay in place (to add stability). New job, new everything. I took my car in for the 40,000 service only to find Sheehy scammed me. They sold me a local Sheehy maintenance plan instead of VW Care.
The first guy I talked to said if I was still on active duty I could get a rebate on the Sheehy maint. plan. Unfortunately, I'm retired and that isn't a solution to their bait and switch. His offer was a distraction to the real problem, that they scammed me. No denial, just a garbage offer for a rebate I didn't qualify for.
The sale manager on duty said the woman from their Finance doesn't work there anymore. He didn't deny they switched my service plan. I told him I was never offered the Sheehy plan, because I told them I wanted the VW Care. I was clear. The woman covered the VW Care with me, not Sheehy's plan that isn't nationwide. After trying to blame a former employee the manager asked me if I read the contract. Honestly, instead of dealing with the issue, he started to blame me.
I explained there was no reason to read the contract, as I wanted the moon. The base price of the vehicle after rebates was under $18K. I was replacing a $68K F-150, the VW car payment would be half my Ford payment. I wanted the works.
I even told the guy here in MI, they threw in a VIP Plan because I bought a prepaid maintenance package. Why, because that's what I was told. Instead, I got screwed by trusting that in wanting just about everything the Finance girl offered me, I couldn't be taken advantage of.
Boy was I wrong. Their corporate sales representative offered me an apology, said there was nothing they could do for me, and just like everyone else I spoke to, did not deny the practice.
VW USA doesn't care because each dealership is independently owned. Though Sheehy could be stealing from every manufacturer, by substituting Sheehy plans for manufacturer plans like they did to me, VW offered no remedy.
This is my last VW and thankfully my last time dealing with Sheehy. I'm no where near Sheehy now, but apparently I have to pay for a worthless Sheehy maintenance plan until I can ditch this car.
Thanks for the scam Sheehy. Nothing better than walking into a $700+ bill for something that was supposed to be prepaid. BUYER BEWARE with Sheehy.