Mark Harman Review of Hilton Head Hyundai
The only reason I'm giving this review as high as ...
The only reason I'm giving this review as high as four stars is due to the outstanding professionalism of the general manager of Hilton Head Hyundai, Angelo. Otherwise this would be two stars at best. When I bought my vehicle, I was charged an additional $494 "closing fee" that the website clearly stated was included in the price, and was charged $500 more than the written and specific e-price quote I received. When I pointed this out, I was quickly refunded the $494 but the sales manager, Matt, adamantly refused to honor the written price quote and refused to refund me the $500 I was overcharged, even after he learned I had received a specific written price quote and had received legal advice I was on sound footing. I was finally able to contact GM Angelo and he quickly made everything in this regard right, for which I am thankful. But then....I received a hefty tax bill from Jasper County because either Matt or someone else lost the registration for my trade-in. This was after I clearly told them at the time of sale the registration was in the glove compartment. Not to mention Matt's final offer for my trade-in was far below Kelly Blue Book's value, even for a car with mechanical difficulties (my trade-in had a minor problem which could have been easily corrected, according to my mechanic in Ridgeland.) In short, I am not impressed by the sales manager, and I can see why there is a protester outside the dealership often. By the way, I talked to the protester, and the way he was treated, if his story is accurate, was abysmal. Since Angelo told me he only came on board in March, hopefully he can straighten his sales manager out to be less stubborn when he is clearly wrong or makes a mistake. I repeat Angelo is a man of great integrity and high professionalism, and solely because of him I will continue to have my car serviced there. Also props to my salesman C.J. He did a great job and showed a lot of integrity, too.

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