Kelly Dubbelde

Review of Pheasant Run Resort & Spa

I just talked with the guy at the front desk (didn...

I just talked with the guy at the front desk (didn't catch his name because I could not understand him) at around 11:45 on 4/23/2018. I explained to him that my rooms were $114 plus tax and we stayed for 2 nights. We got a confirmation email stating that the grand total of everything AFTER TAX was $260.79. I was charged $318 and not only once, but twice. so that was $636 total for 2 NIGHTS! When our rate was $114. The front desk worker rudely told me that it was a problem with my bank and not their problem, that they only charged $268, which again, was not even the correct price. Then, continued to tell me that there was an incidental charge for $50, which we DID NOT break or take anything. So there is absolutely no reason why it should not be reimbursed, but he told me to talk to my bank... about the incidental charge... He was absolutely no help and extremely rude. Plus, I could not understand his rant that he went on about it being my banks fault because he mumbled, lowered his voice and started speaking faster. After reading the previous reviews I see that I am not the only one with the issue of being overcharged. That is THEFT!