I live in nice town home community and the HOA is ...

I live in nice town home community and the HOA is Heritage Properties. Theyre randomly charging 4 extra assessment fees on top of regular HOA dues. Which put me on the negative over a few $1000. On top of that they have hit me with late fees left right and center. And i been here 10yrs paying normal fees every month. The collection manager Tracy or something doesnt get back to you promptly and there ledger is so confusing. My back yard is sinking in to a hole which has become hazard. I have sent pictures and tried addressing but no response. I need to make a complaint can anyone suggest how i can proceed? As my investment it going down hill. Thanks