K
Kim Rogers Review of Sofitel Bali Nusa Dua Beach Re...
I booked this Hotel in July 2019 for a stay from J...
I booked this Hotel in July 2019 for a stay from June 19th 2020 until 26th June 2020. Due to Covid 19 and a Worldwide Pandemic declared I could not travel due to Government Regulations and Law from both Countries. I have asked for my money to be refunded on several occasions and spoke to Accor in Australia to no avail. They have my Booking marked as cancelled and inform that it was a non refundable booking. Under International Law and the Clause 'Force Majeure" I am entitled to a Full refund, including the $60 they charged me to convert from AUD to their currency. I paid AUD $2, 074. This is extremely disappointing of this Hotel who are greedy and seem to be a law unto themselves. These actions equate to nothing less than theft.
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