Paid way over the top as I did an advanced booking...

Paid way over the top as I did an advanced booking then prices dropped dramatically - lesson learnt!! to add insult to injury my flight was cancelled & the hotel would not refund due to advance payment. However, they did upgrade as compensation, which was most appreciated. booked sofa bed which was provided but there were no linens provided! My friend slept on the sofa bed with just mattress cover & no duvet cover! disgusting! not what you expect from a 4* hotel!!!!