Two years ago, April 2018, I went to Tacoma Destin...

Two years ago, April 2018, I went to Tacoma Destination HD. New rider with little experience, I was interested in a FatBob. I had questions and wanted to speak to someone knowledgeable. After 40 minutes, walking, looking and sitting on many different models, we were never greeted by anyone. So we left, went down the road and bought two new HD's at another dealer. Now fast forward to today, my wife's Sportster needs it 5K service. I called and made an appointment with Megan in the service department. She had a date and time on Wed. that worked for us. Brought the bike in this Sat. morning to leave over the weekend for the Wed. appt. Megan stated that the bike may be ready by Sunday afternoon, that is three days before the scheduled appt. That really made me smile and was pleasantly surprised by her 5-Star demeanor and attitude. My wife and I decided to go into the store since it has been awhile since any HD store has been open due to the virus. Wow, what a world of difference since that first visit. So many nice sales associates, both in bikes, clothing and accessories there to greet you and offer help. Matter of fact, one thing that is very noticeable is that this store is well stocked with HD clothing and the fun stuff. I am thinking of moving/trading up to a Road Glide Limited and I most definitely will consider Tacoma Destination for my next purchase based on my recent experience. Hats off to the owner, managers and staff of Destination Tacoma HD for their positive turn around with their customer service approach.