Chad Hulse

Review of BALCONY

Had a bit of a communication error when placing th...

Had a bit of a communication error when placing the order on the phone, but once we got on the same page with what I wanted, they got my order going. It did take quite a while to get my order, and longer than they originally estimated but I did get status updates when I requested them, so at least I was not in the dark wondering if this was a legit company. Once my railing was manufactured, they sent me pictures and provided tracking info. When I received the railing, it was in a very sturdy heavy-duty crate which protected it greatly during shipment. Upon opening the crate, the railing was very beautiful! Was even better than I thought the pictures online looked. This railing makes a beautiful statement and is one of the first things you see when approaching our house. I am completely satisfied with the end result overall- great quality and gorgeous!