Laura Rothon

Review of Namco Funscape London

Visited today as a fairly large group, the 2 stars...

Visited today as a fairly large group, the 2 stars are for the bowling which was fun and the children really enjoyed it, unfortunately it was let down by the staff and their rudeness.
Firstly they decided a child who had measured big enough to ride alone on one of their height charts wasnt big enough as we got to the front of the queue for the bumper cars. Meaning we didnt have enough adults to go with the rest of the children and therefore decided to get a refund for the whole group of very disappointed children.
The queues to redeem your tickets was ridiculous with only what seemed to be 1 member of staff serving with a queue of up to 20 people waiting!
Then just as we were about to leave we wanted to use the toilets as we had a group of small children. A friend went first and was told that there was a private party downstairs and that we would have to go to the london eye to use their facilities. As she had a young child with her she was quite upset that she was being denied use of the facilities and tried to explain that the little girl needed to go and might have an accident if left. Her other charge was with us and she couldnt just leave to go to the london eye.
We tried to get moving as quick as possible, but unfortunately her child had an accident ,
When she informed a member of staff she was given blue roll and asked to clean it herself. When she refused as she felt that the lack of toilet facilities was not her fault, she was then asked to leave the premises.
The fact is , this is half term, there were many people with small children in the premises and to not have toilet facilities available is simply disgusting!
If you are going to close the only toilets in that part of the building then maybe make an announcement and give people notice so that people can get small children to the toilet before they are closed.
Only having one toilet in a premises that size is ridiculous anyway.
Wouldn't come again. Most of the staff are rude and unhelpful, the only ones who were pleasant and polite were the ones on the bowling alley area.