Can anyone please tell me if this place is a scam?...

Can anyone please tell me if this place is a scam? My husband got in an accident and they keep sending him things in the mail saying he needs to pay for it and whatever, so he paid the first payment and go to pay the next one and cant get ahold of anyone and it keeps saying wrong account info and we have tried resetting the password multiple times and it still wont work, please let me know asap, thank you.