Cloud White

Review of Rust-Oleum

If you want to get some help from anyone, please b...

If you want to get some help from anyone, please be prepared to wait indefinitely. With an appointment, you get to wait half an hour, and without an appointment, one hour plus. You might have to call them within the store to get somebody.
I wanted to replace my patio door at my place. After making an appointment online, I went there and got to wait half an hour to talk to a human being. Then they placed an order for a measurement, which took a few days only to make an appointment. After the measurement, I receive an email, and I was told that somebody at Home Depot will be in touch. No calls whatsoever after days. I called them multiple times in order to make selections for my patio door. I was told no appointment necessary, and when I actually went there, there was no one and of course I had to spend an hour calling for an associate. One of the associates brought Kev, I recall that is the name of the manager, and he started complaining his workers leaving for the day early. Moreover he is certainly not helpful at all. Hal was decent helping me making choices for the patio door, even though at the end his effort become in vain.
Hal told me that I will get a phone call to confirm my choices and get a quote. For a week, no calls or emails. A week later, I receive an email from "SCOTT", NOT a phone call, that has a quote for a patio door. Of course the quote contains NONE of my choices that I had previously made, and the value was a lot more than what I had before. Surely I am not going to have Home Depot replace my patio door. I wanted to call SCOTT to yell at him for an absurd quote, but at this point I don't think that doing so will make me feel better.
For sure I will not give any of my project to Home Depot, and even though I went there time to time to purchase parts and tools for my project, but I will refrain from going to Home Depot for those as well.