I set up an appointment to get tested for COVID-19...

I set up an appointment to get tested for COVID-19 on 9/10/2020 at 11:00 am. I got to the parking lot and a nice lady asked for my ID and insurance card. After that, a woman approached my car and requested me to pull down my mask and uncover my nose. I have to say that she was very rude and disagreeable. She didn't insert the test stick in my nose, she pushed it very hard against the back of my nose so hard that it hurt. She was mean and said that I was going to have to come back another day if I didn't cooperate. My nose was soared for the rest of the day. The ladies at the curbside know who she is because I screamed "Oh my God this hurts!" and they all turned and looked at me and the woman. Such a bad experience!