I got locked out of my account. I was trying to ge...

I got locked out of my account. I was trying to get a Road Test appointment done, and accidentally entered in my SS number wrong.

So, I call up these guys and try to find the right options on the phone menu, after hearing a speech about their hours and such. I have been trying to get my appointment for about ten minutes before the account got locked, and found out the average wait time on the line is seven minutes. Made me a little upset, but considering I work in fast food at a busy part of town, I could understand.

Fifteen minutes without any update at all on when I would get connected, I get connected to this person, and I tell her my situation and she asks to get my permit ID, so I go to get my wallet. I TELL this person, wait just a minute. I finally come back, not even two minutes later, I come back and start telling her my permit ID.

She/he hung up.

Now, I think it is possible your account just unlocks after thirty minutes, so not only did I waste my time hearing drawn out speeches, long menus and horrible hold music, I get hung up on.

Working in fast food teaches you a thing or two about how to be patient, and how things can be on the other side of a counter or phone, but even this seems unacceptable.