Hannah N Review of Home24 AG
Shocking design flaws and bad customer service - s...
Shocking design flaws and bad customer service - stay away..
After visiting the showroom I recently purchased a wardrobe at home24- total cost close to 1000 and after several hours of assembling (with the worst instructions I have ever seen!) we got to the doors and found them to have a major design flaw which meant it is impossible to close the cupboard doors as the handle fixtures are fitted between door and cupboard frame. There was no way to only get new handles as the fronts are glass/mirror so you can t drill new holes. When contacting the customer service we were told that they never provide replacement parts so you have to keep the item or return it in original packaging! They offered a 15% discount which is ridiculous as you would have to replace the entire front of cupboard to make it work. So beware before ordering large items here as if there is anything wrong you might get stuck!!! And this is the second time we had an issue out of 3 orders!!! Never again..
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