Vance Heredia

Review of Grand Hyatt Melbourne

I've stayed in several 5star hotels around the wor...

I've stayed in several 5star hotels around the world and The Grand Hyatt ranks up there with the best. The staff were what made the hotel so fantastic. From our initial chat with Jerome at the front desk who spent ages looking up dumpling restaurants, to Claire who helped us sort out late check outs and finally James (concierge from level 31) who absolutely rocked. James spent ages chatting to us and then left us a very personalised note after fixing our loyalty program booking. The hotel is beautiful, but the staff bring the genuine warmth and heart to the stay.