We requested early check-in and were authorized fo...

We requested early check-in and were authorized for this. We arrived early, tired from a long drive, but were denied early check-in. Our toilet was broken, and out tv wouldn t allow movies. We requested a late check out and were authorized for this. Delta hotels then denied our late checkout. Why were we told one thing and then in reality nothing was passed on. Was it to make a sale on a overpriced suite? I encourage you to get everything in writing before you pay. Delta hotel whistler does not honour their word.