I purchased my first Rowe sofa set from Jordan's i...

I purchased my first Rowe sofa set from Jordan's in 1995. It was a beautiful set, and is still in excellent condition. I was in the market for a new sofa set this spring, and of course I decided to go back to Jordan's for another quality Rowe sofa set. I purchased a custom made Rowe set for $8,000.00, and took delivery at the end of April.
Within a month or so, to my horror, I started to notice that the upholstery was fuzzing and pilling like a cheap acrylic sweater. I couldn't believe my eyes as the fabric disintegrated by the day, with lumpy, bumpy, fuzzy pills all over it like a 1980s cardigan. We had hardly used the sofa! The zipper broke on one of its $200 toss pillows, too. The set was shopworn, tired, and deteriorated, as if I had given it 20 years of hard usage.
We had spent several hundred extra dollars on the Warranty, so naturally, I called up to see what Jordan's could do about the defective fabric and zipper on a sofa that was a few weeks old. I was told that my remedy was for a tech to come out and use a "sweater eater" to get rid of the pilling all over it the upholstery of my brand new $8,000.00 sofa set. Thirty years ago, I can remember using the same cheap device to try to rejuvenate cheap acrylic sweaters that had been washed a hundred times! I was incredulous....
I stayed home to wait for the tech to show up during his 3 hour window. He came in, viewed the sofa, agreed that the pilling was bad, and handed me a $5.48 Walmart "sweater eater" so that I could install batteries in it and spend a few hours "sweater-eating" my own brand new, $8,000.00 sofas.
Needless to say, I am extremely disappointed. An $8,000, weeks old Jordan's Furniture Rowe sofa set should not need fabric remediation. It should not fuzz and pill. And the remedy is definitely not for me to spend hours with a $5 "sweater eater" shaving the pills, fuzz, knots and loose threads of my new sofa set.
Let the buyer beware. My experience was terrible, and nothing like my previous experiences with Jordan's Furniture or Rowe sofas. The Warranty that I was sold for several hundred dollars is a joke, as well. I am done with Jordan's and Rowe as well.; I paid for quality, and did not receive it.