Purchased 2 cars from this dealership - excellent ...

Purchased 2 cars from this dealership - excellent sales experience from Bobby Clark both times.

Unfortunately, the same does not apply to their service department. Over the course of nearly 3 years ownership:

1) They ignore customer requests.
2) Any problems are promptly marked as 'unable to replicate'
3) Extremely difficult to obtain loaners
4) Didn't correctly service vehicle - had to go back for multiple warranty maintenance items within weeks, because they didn't check fob.
5) Their detail department swirled up both cars when they were brand new.

My wife has had similar experiences with her car from the same dealership, including poor communication, poor quality repairs and unhelpful/miserable service advisers.

Doubt I'll buy another BMW since both Calgary dealers are the same group - why reward mediocrity?. The cars are acceptable, but the service is horrible.