I own a 2009 Tribeca.

I own a 2009 Tribeca.

On Aug 17, 2018, I took the car for maintenance as the head front light (Driver side) was not working. After completing an assessement and quick fix, it did not work. The car stayed all day long and it was not fixed. I had to pay $261 and told that there were two options: Replace the side head lamp or try another cheaper fix of around $200. Decided to do the second one and scheduled the service on Sep 21st, 2018 when the quick fix was supposed to be done. Surprise: The initial assessment was wrong but I had to pay the $200 because the guys tried their best and spent some time to make it work. In addition, the bumper lights were working but after attempting to implement this wonderful idea they are not working any more after Sep 21st. Keep in mind that I tried this because of the recommendation from the dealer experts.

These guys could not fix the car and charged me another $202, I asked to at least return it to me in the same conditions I dropped it off on Sep 21st. (Bumper lights working). Pending on getting a response.