Judy Milton

Review of Marshall health

Had oral surgery in JUNE 2020, then went for follo...

Had oral surgery in JUNE 2020, then went for follow-up for a related issue a couple of weeks later.
(Just know I LOVE Dr Khanna and the techs/hygienists in the back. They are wonderful.)
I paid upfront with a debit card.
I ended up with an almost $400 overpayment. (I'm private pay, not insurance related).
I have called many, many times and spoken with "Brandi" in Dr Khanna's office to see when I can expect a refund.
Sooo many excuses.."I'll put you on "the list""
"We use an outside company and they are behind"
"Well, due to COVID they are understaffed".
Second "I'll put you on the list" (SEVERAL months after that first excuse)
Nov 2020, I called again and was told "yes you're on "The List" and it will be refunded to your card". I no longer have that specific card since to my bank was bought out and changed names. I offer to give her new info and was immediately told "No If it's not the same one you paid with, they won't refund a different one. But I'll tell them to just cut a check to you"
Hmmm, that was November 2020
Dec.
Jan.
Feb.
Now March.
I am disabled and honestly have to choose between my meds, groceries and utilities.
A $400 refund would buy my medicine for a month.
I am so frustrated.