Dr. Janice Quartman

Review of Sherman Dodge/Schaumburg Jeep

Got a call from Joe Grillo that he was the Finance...

Got a call from Joe Grillo that he was the Finance Manger and he had me pre-aproved for a car. I filled out the credit app, told him I had some cash and no co-signer and would only wait a few hours for the deal to close. He tells me he's the only one with this new buyer program and to come on in. Made an appt. Next day, a Zeigler rep from a different location calls me and asked me to come in. I said I had an appointment and was trying to connect with the new buyer program. They said they had the program too. Joe told me NOBODY HAD THE PROGRAM BUT HIM (FIRST WARNING) I go to the dealership, Joe tells me to sit with Oday. Oday takes the information goes to the finance desk, says I'll be back in 10 min. That was 50 min ago. I call Oday on his cell, no answer. I call Joe, no answer. I had Oday paged, no answer. I get up to find him, he's at sombody's desk, I think finance I told him I had to go. He asked me to wait 5 min he had an approval. I take my seat. He comes back, he tells me that in the morning he should have everything done . I call in the morning, cause he doesn't all me, IT'S HIS DAY OFF!! You think he knew this? Called Joe, he said he would be in at 3pm would call me. He didn't. Chasing him around, he doesn't return my text or my calls.

Waste of time and they don't know what they are doing. Bought a car from another dealership, in and out with paper signing under 3 hours.

Jasmine J