Barbara Maggiora

Review of Toyota 101

Worst buying experience I've ever had! We came to...

Worst buying experience I've ever had! We came to the dealership to look at the 2016 Toyota Highlander. We were met by Marcellis Flowers in Sales Dept. and he showed us the car. He was extremely knowledgeable about the car and very pleasant. I decided to buy the car but the color and interior that I wanted was not there. He said he could find one at another dealership and do a swap. They were able to find one in San Jose so we sat down to start negotiating. Marcellis told us it was 0.00 percent finance charge. After agreeing to the deal (They didn't budge a dime on MSRP) he asked us to wait for the dealer to call back. After sitting waiting over an hour we left. Marcellis called us the next day and said he had the car. We went back and the Finance person told us that Marcellis just left to pick up car in Santa Cruz!! but we can start the paperwork. When signing the agreement I noticed the interest rate on the loan was 3.99!! He told us there is no 0 percent financing for that car. Great!.... now I have a higher car payment. Finished the paperwork but left with no car. We also asked them to make sure everything comes to our PO Box as we have no postal service on our street address. He assured me that he would take care of it and said he would have DMV deliver the license plate to the dealership so we could pick it up in two weeks. Next day we picked up the car. (another trip) 3 weeks go buy with no call about the license plate. I went to the dealer and was rudely told by someone that "We will call you !!!
The license plate was delivered to our PO Box. Thanks Toyota!! A month goes by and I don't receive any paperwork for the loan. I call Toyota Finance ( which was where my loan was financed on my contract) and they have no record of the VIN. Great!!...Call Toyota and they tell us its Wells Fargo. Call Wells Fargo and they said they sent the paperwork to my street address per contract with Toyota. Great!!... Now I have no loan information and had to get that straightened out. Went back to Toyota to make sure any future mailings will be sent to PO box. Galina Fedorova, Financial Services Director very rudely tells us that's not their problem to call some number. I've never experienced such rudeness with anyone like her in my whole life! Horrible customer service. So the number she gave us was for Wells Fargo which I've already dealt with. I wanted the dealership to correct so any future recalls, XM radio info, etc would go to my PO box Great!!!... another trip to the dealership...Will never buy from Toyota 101 again. Worst experience ever.