Awful service!!! I was kept waiting for over 2 and...

Awful service!!! I was kept waiting for over 2 and a half hours for a simple oil change & tire rotation. I also asked the tech to find out why the car doesn't beep when I use the remote to lock it & open it. He could not figure it out. I was told the car was fine after waiting so long when it actually was not. Terrible service!!!!