Courtney Sprung

Review of Villa Rome Resort

We were here for a family reunion. We had booked a...

We were here for a family reunion. We had booked a one bedroom efficiency unit which had supposedly been "updated." Well I'm not sure when that update happened but by the looks of it probably at least 10 years ago. A lot of the rooms are a huge hike from the lobby (including two elevators for where we were) which can be difficult with two young children. Half of our party did not have hot water for the weekend for which they were told there is a boiler issue. Well maybe considering it's a hotel that should be looked into. The food in the dining room was subpar at best. Most dishes had very little taste, lettuce was wilted, and some totally inedible. The waitstaff seemed very hurried and while they were wonderful to my children, they could get somewhat rude to others. The woman in the ice cream/coffee shop seemed annoyed someone in our group wanted to buy a cup of coffee. The icing on the cake was the last full day we had there. More than half of the activities in our package were closed on Sunday. Maybe that should have been communicated when we booked the weekend and paid for those amenities. Most guests had checked out so the place was like a ghost town. Dinner that night was insulting and seemed like they just didn't care about the few tables that were actually there that night. The "caesar salad" was shredded iceberg lettuce thrown in a bowl with some croutons. The artichoke dip that was supposed to come with Italian style flatbread came with two saltine crackers. Oh and my Boston creme cake was just pound cake with literally no creme between the layers (I pulled each layer off to see cause I couldn't believe it). There was one bellhop that day and you had to wait for him to get your luggage since supposedly guests aren't allowed to use the carts. After complaining and some runaround by the staff, some guests in our party were offered a nominal discount on their stay for the lack of hot water and amenities. It gets one star cause my kids had fun. Bottom line, spend your money elsewhere.