Emily Martin

Review of Now Larimar Punta Cana Resorts...

Very disappointing. They booked our rooms in the...

Very disappointing. They booked our rooms in the Now Gardens which are extremely outdated and away from the main resort. To move rooms into the main part of the resort they demanded more money. People badger you through out the resort, pool and beach to sell you things. The New Years dinner was questionable as was the entertainment.
We also booked excursions through Amstar which is the preferred company at the Now Larimar. They lied about travel times for our tour. Instead of 8 hours it took 14! Most of which that time was spent on a bus. The boat we went on did not have proper life jackets for two of our children and the ocean was very rough. While on the excursion the tipping was extensive as everyone had a hand out. When we reached the horse back riding party of our trip they did not have enough helmets for our children. The volunteers at the horseback ride departed our family and put our children at risk when riding the horses down steep slopes and passing horses on narrow paths. My daughter's leg is bruised from running into other peoples horses. After the horseback ride the volunteers/ guides circled our family and said we needed to tip them more.
The entire experience was extremely disappointing and outrageously expensive considering how it was managed.
Our disappointment continued as the Now Larimar would not help with our frustrations with the Amstar company they house.
I would highly recommend checking into different resorts if Punta Cana is your destination.