Kim Ablett

Review of Spotlight Head Office

03.03.2021 Further to my comment below...after ema...

03.03.2021 Further to my comment below...after emailing Head Office and repeating what I have said below...I was offered free shipping on the items that were unavailable at the store...I am very happy with that...and have received 1/2 parcels already...and while this was admirable, they do have a long way to go with customer service...but this is a step in the right direction...thankyou Spotlight. My star rating has gone to 3.

I am fed up with not being able to purchase specials that are emailed to me CONTINUALLY...40% off...blah, blah, blah. When I make the trip to my local store, there is never any stock left...do you think you might like to ensure your stores are carrying stock before you bombard my inbox with specials I can never get. I ask the sales assistant who tells me they have no stock and they won't be getting anymore...but I can buy on line...but will have to pay for postage...I ask if I can get free shipping due to the store not getting anymore stock...but no...I must pay.

There is no suggestion from the staff to try and get the item from another store...where is the CUSTOMER SERVICE...frankly...there is NONE:(

What is the point of sending me specials that won't be specials by the time i add your shipping charge...how do you do business Spotlight?

Seriously, I have had enough, I can't tell you how many times the above scenario has played out...I am over you.

Spotlight, you deserve NO STARS...but I have to select one, to be able to post my comment!!