I sent in my MOTO 360 for warranty repair in Novem...

I sent in my MOTO 360 for warranty repair in November of 2015, i gave them about 15-17 days before i called to confirm and i could not reach anyone for almost one month. once I reached someone I spoke with an operator and he said they will get back to me as soon as they fix it, I work in service so i know sometimes things take time, I call back about a month later, same thing.
this went on for almost ONE YEAR!!!!!!
I got really anger this november of 2016 and i would not stop calling, finally, I got a response.....they lost my brand new watch watch!!!!! which i owned for less then a 2 months before it broke.
So they said they shipped me a new one, turns out for the report they shipped me a used refurbished watch with scratches on it, and it has been almost 3 weeks from the time they said they would ship it, i still don't have it.

so to sum up my review, I Bought a watch used it for 2 months, it broke, sent it in, waited over a year, head endless headaches, ended up getting someone else's used watch back and still have not yet received it in the mail....

Futuretel service is straight out of a poor 3rd world country, I will never buy a Motorola product again. so people, if you want to throw anything away, or you just don't want it anymore, send it to Futuretel so they can lose it for you, aka take it for themselves.

Will I recommend their repair service to a friend....NO
but will I recommend their trash removal service, any day of the week.