R

Renee Deccola

3 years ago

we went for an evening and thought we would relax....

we went for an evening and thought we would relax. The beds were so uncomfortable I thought the springs were going to come through our backs. Then a dog was barking all night. It is totally ridiculous to let dogs in a resort like that. Once I complained the barking stopped. By that time it was 11p.m. The pillows were horrible as well. I think all the rooms need to be updated as well. When we walked in to check in no one was at the front desk. Waited a few minutes and finally someone came out. It was still early 5:30pm. I was not impressed with the room at all. We went to breakfast and when we came back our room was being cleaned. We haven't even checked out yet. Very unprofessional.
I told the front desk clerk while we were checking out and she seemed to be shocked as well. We will not be back.

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