After putting in an inquiry one night, I received ...

After putting in an inquiry one night, I received a call the next morning to schedule a test drive for the vehicle I was interested in. Catherine told me to ask for Tom when I arrive, even though her follow-up e-mail said to ask for Catherine at the front desk.

I got to the dealership, ask for Tom or Catherine, neither of which were actually available at the appointment time. Another sales rep, Jonathan, basically starts the whole process anew with me which meant all the information I entered into their online forms meant nothing. This is when I found out from Jonathan that the price listed on the dealership website was not accurate, and only reflected the price if you were to finance the vehicle with them. This added $6000 to the price of the vehicle, and had I known this, I wouldn't have even bothered coming in. This is extremely deceptive so to anyone reading, please watch out for this.

I went for a test drive with Jonathan and he was great. When we got back to the dealership to discuss numbers, I mentioned wanting to trade-in a vehicle. His manager literally walks out to the parking lot to inspect my car for less than a minute, and tells Jonathan later that the trade-in value is $7500. I knew this offer was low based on my research, and the response Jonathan got from the manager was "I called the dealer down the street and this is the best auction price they could give me."

The next day I get a call from a manager - this time offering close to $10000 after they did more research on my trade-in vehicle. At this point, Empire Ford already lost my business as a customer. I shouldn't have to walk out of the dealership for you to give me the fair value of my trade-in.

The overall feeling I got from this dealership is that they're extremely disorganized and are willing to rip off unknowing customers. I don't trust their scummy practices of luring consumers in with deceptive pricing and low-balling trade-in offers.