D. Walsh

Review of Karl Tyler Chevrolet and Cadil...

I'm not too happy. My wife drove clear to Missoul...

I'm not too happy. My wife drove clear to Missoula from Butte to get a new windshield installed in her 2018 Suburban we purchased from Karl Tyler, and have her car serviced too while she was there. Matt is service had arranged a loaner car so my wife didn't have to sit around the dealership for a few hours while her car was being worked on. It was nice of Matt to arrange the car for her. She dropped off her car, expecting the windshield replaced and car serviced. 30 minutes later she got a call saying her car was serviced but they no longer had a windshield for her car. So basically she drove 4 hours for an oil change. NOT REAL HAPPY. I understand things go wrong, I get that. They didn't even offer to comp the service, which we could have had done in Butte in 15 minutes. The windshield should have been set aside for my wife's car and wasn't. I do like the salesmen and service people at Karl Tyler, but not super happy right now.