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Review of Culligan of Indianapolis

I had Culligan Indianapolis repair my water soften...

I had Culligan Indianapolis repair my water softener. I paid by credit card. Several weeks later, Culligan sent me a statement showing the amount unpaid with an additional $2 "Statement Processing Fee". I thought a call to their billing department would remedy to problem. However, they refuse to resolve the issue unless I make a personal visit to my bank and have the bank provide confirmation that my credit card was charged. They are unwilling to accept my credit card statement as verification! They screwed up and now I have to take time off work to resolve the issue. They didn't offer and apology or even act concerned.