Worst customer service!!!!!! And parking!!!!! This...

Worst customer service!!!!!! And parking!!!!! This was our first and last time staying at this resort. We normally go to A VERY similar resort and have never had these issues. We are here for a friend s birthday. We decided to park near the pool which was not even near the pool. She rented a cabana and we went swimming. When we were done we went to check in. We go to check in and the man said we did not have a reservation. I showed him our confirmation email and he just said we had to talk to Priceline and did not offer any other type of assistance. I then asked him if there was another room we could just book on our own, he said they were completely booked. So my family and are I are in the lobby wet cold and upset because we have no room. I began to call Priceline who we booked our room through, they were trying to figure it out. So after 30-45 minutes later we get our room. No sorry no anything. We go get some dinner before heading to our room. The map is very confusing the hotel it s self is very confusing and difficult to navigate. There was NO parking!!!!!!!!!! We had to park allllll they way by the lobby no where near our room no exaggeration! So we had to call a shuttle to take us to our room! Carry all of our stuff from here to there!!! Finally we get to our room with our cold dinner! The room was actually decent. Can t wait to see what check out holds in store!