Monica Frias Review of Doubletree Metropolitan Hotel
The front desk service was okay. I booked a room w...
The front desk service was okay. I booked a room with one bed and when I went up to the room I notice a low bed and shower head which I then realize it's a room for handicapped. When I requested to change it they said they had NO ROOMS available for me that night and offered me an "upgraded" breakfast voucher so I accepted it since they would change it the next day. But when I turned it in at breakfast I just come to find out its the regular breakfast everyone else gets as well!!!! I really I thought I was getting a little compensation for the mistake but no it was just a slip of paper to help the client feel better for the moment. And finally when I requested the new room the next night, it took over 30 minutes to get prepared (I think the manager was busy in the back) which I understand but the request was made over 12 hours ago!!! The breakfast host/ess and staff however were very friendly and stupendous with their service. The upgraded room was nice but like mentioned, the effort to give the client what they paid for gets 1 star!!!!!
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