R

Ruben Prodigalidad

4 years ago

I would have loved to review this place based on m...

I would have loved to review this place based on my stay with my wife but was never given a chance to do so. I had made online reservations and was contacted via email about my reservation. They stated that there was a 3 night stay minimum because of the holiday(Christmas). I had reserved Dec. 22 -24. A two night stay. Knowing it was a holiday weekend and usually establishments have certain rules on holiday stays I verified that Christmas was not on their list of 3 night minimum at the time of my reservation. I called them to tell them that Christmas was not on that list. I was still told that it would have to be a 3 night stay. I told them that my wife was handicapped and a 3 night stay would be too hard on my wife and would not be possible. I had reserved one of their Yurts because it is one level and it would have been perfect. Their cabins have lofts where the beds are located and too many steps for my wife to take to get to the beds. I was hoping that this would change their mind but they still wanted the 3 night minimum. They even said we have cabins...really!!! Wife... handicap... stairs!!! So if you have physical challenges forget about this place, seems you would not be treated fairly.

Ruben P.

This is a response to Emily s comment:

I know that you require a three night stay on certain holidays. I have a screen capture of your website list and Christmas was not on that list as of Saturday morning when I called SRL about the reservation. I know the online reservations are not final, you did contact me, that s why I called. I can email you the screen capture if you want me to. You can clearly see that Christmas was not listed among the other holiday, but it seems that you ve corrected it because I see Christmas is listed now. As for the suggestion of the sleeper sofa, really... would a sleeper sofa would be as comfortable as a king size bed. Shame on you trying to portray me as someone trying to bend the rules.

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