Tina SealsReview ofKnightvest Management
I would like to let everyone know how I was denied...
I would like to let everyone know how I was denied by the regional manager at The Heights in Arlington TX. I went and spoke with Christopher whom was very nice . I applied for the townhome and was told I have a credit block on my credit report therefore I would have to verify my SSN, no problem I went and got the information needed he the tell me there's an apartment showing I owe them money, however he received verification from the apartment complex stating I dont owe them any money at all after doing a rental verification in whh he gave me a copy of, mind you this process has went on far beyond a week. Christopher emails me stating everything is good exceot I would need to bring him a money order for 300.00 because the payment didn't process, my friend and I took him the money order and asked him again is everything done he said yes and took me to view the townhouse again for measurements well I get an email stating the regional manager denied my application because of the same information that they got clearance on. I feel that they shouldn't have took my money if that was the case after telling me everything was a go, poor practices I will post the emails and take futher actions with the better jbusiness bureau. I also received the email at 7pm so no one was available to speak with me in reference to it. I called and spoke with the manager and she stated that the Regional Manager said the clearance they received from the property wasn't sufficient it would need to be removed from my report in order for her to approve me?? I've never had an issue at allo renting a place I felt being this issue was judged based on ethnicity, race etc, because once you have prove directly from the company there shouldn't be an issue. I have a friend that live in The Vinw another property managed by this company, she had an similar issue showing she owed money to a property they got verification from that property and she was approved with an extra deposit of 300.
00 so what's the difference. I received a response to my post on my experience at the Heights, stating their criteria on leasing and the post stated they offered to give me my money back which is absolutely false!!! If that was the case I wouldn't have ever posted a review, what I actually recieved was an email from the manager through real page stating they denied my application on Jan 13th, however I received an email from Christoper stating on the 16th I needed to bring a money order for 300.00 to complete my approval emails I can attached to this posting. When I went into the office I'm still being told everything is fine I would receive a phone call shortly I was told the unit was removed from rentals and no one else could lease that unit, therefore I've contacted the utility company to set up transfer of service changed my rental insurance over to find out at 6pm that the Regional Manager didn't approve my application because it showed I owed an apartment complex that I didn't owe in which they received information showing that I didn't owe. I really don't like the fact that these companies feel that it's okay first to put erroneous information on people credit report and you as a consumer have to fight to get it off and once you've shown information stating it's false you're still held liable for it. I spent 3 days running back and forward based on the things Christopher told me I needed to do which took time from my day and all that time was in vain and wasted!!! I lost money dealing with this and then had to pay money at another property that had the same issue, however they received the same information showing I didn't owe money from the property and everything went perfectly fine. I feel that this issue wasn't based on the property because information was provided showing 0 balance. I would have left this alone however I was told everything is fine they have the information needed per the leasing agent. Sarah never offered my money back in which I want back!! My compliant alone with all the emails will be forwarded to the Better Business Bureau.

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