They promised me a refund on the toll road because...

They promised me a refund on the toll road because I have definitely not taken it as much as they are claiming I have. I wait 8 business days and I still haven t received that refund. I call back to see what is going on and they tell me that they never promised me that. This is total bull and I promise I will never be using the toll road again. The customer service was so rude when I called back and refused to help me in any way. The only reason I am giving a star is because I can t give any less than that.