Kristen Locus

Review of Double Tree Rockville

At 10 in the morning I was woken up by very loud d...

At 10 in the morning I was woken up by very loud drills on the day we were going to check out. Considering we stayed here for a wedding I was looking forward to sleeping in as it was a busy few weeks. But instead me and my boyfriend quickly got our things together because it was unbearable to sit in the room, let alone sleep. When I went down to the desk and said I was ready to check out, the young lady says "do you want your receipt?" Not once did she ask how was your stay or how was everything. I told her I was disappointed with how we were woken up and if there was construction scheduled that guests should be told that at check in. She told me that it was on the website -
1. I was there for a wedding, I had no time to check the website or even think about doing that
2. The website says that the construction would effect common areas. There is no mention that a loud drill will wake you up in the morning *see picture*
I was offered no discount and with a reply like "it was on the website", no sympathy. I was very disappointed. I have tried to call and speak with a manager and I have been told that I would get a call back but it's been 5 days now. I hope my issue is addressed soon and that this hotel will be more mindful of their guests in the future.