Terrible!! We set out over a year ago to buy a Ran...

Terrible!! We set out over a year ago to buy a Range Rover for my wife a we were expecting our first child and her BMW was too small. We visited the dealership, test drove the Range Rover, talked numbers and the trade in value they offered was too low. No problems yet we had a good experience so far salesman was very knowledgeable and helpful. We sold the BMW privately in two weeks. At that point we called our salesman back 2 times one time left him a message and the other he was with a customer and never called back. After not hearing back I got on the internet and found the exact one we were looking for in Cleveland, bought it and had it delivered. Didn't think much of it as I'm not going to chase someone to buy a 100k plus car. Fast forward a year and we started hearing a noise from the front wheel. Took it in for warranty and they told us they needed to order a part. Once again no issue totally understand. I let three weeks go by and never heard a word. I called the dealership to check and see what was going on. It took 7 yes 7 calls over 4 weeks before I actually got a real person. The other 6 times my calls all went to their service voice mail and I left a vm every time! Never one time did I receive a call back. Finally the gentleman checked and the part was there he said,"not sure why no one called you". So it took 7 weeks to get an appointment scheduled to make the repair. While the vehicle was in I said do the recommended service ($500). They came to our home, picked up the vehicle on a Friday and said it would be back by 4pm. 4:30pm I receive a call stating they had no one to bring it back I could either come get it or they would bring it back Monday. I told them That is unacceptable and he said ok I'll find someone so they brought it back that night. Two weeks later we find that 2 of the 5 lug nuts have fallen off the rear tire ( which they rotated the tires). My pregnant wife and child drive in this vehicle every day!! I immediately call them 2 times and both times what do I get.... the service voice mail!!! Unbelievable, I am so disgusted with this dealership that I am going to take it to another one an hour away to get it fixed And for future maintenance. I deal with dealerships 5 hours away on some exoctic vehicles and I deal with the local ford dealer on other trucks I have and I have never been exposed to such terrible customer service and service all the way around. I would highly recommend anyone looking to buy a Land Rover check other dealerships!! Having a fleet of over 20 work trucks and 6 personal cars, I have delt with many many dealships .... this is one of the worst experiences I have had!!