Sent my phone in for almost 4 weeks with no feedba...

Sent my phone in for almost 4 weeks with no feedback. I have tracking showing my phone was delivered and signed for by receptionist. Tried to track phone status on the web portal, and says phone number does not exist. Tried to fill in the contact form and an error message is always popping up saying captchabis not correct. I just need status on my phone's repair and when I will expect it back!