For a Supposed 5 star hotel that charges 200 dolla...

For a Supposed 5 star hotel that charges 200 dollars a night, this would be a place I would run from and not look back. I stayed here for a business conference and found no real value in this property. There were many problems and Sheraton needs to look at this hotel closely.
We arrived and the first thing I notice for a premium hotel was the dirty and un-vacuumed carpets in the hall ways that did not get vacuumed the entire four days I was there. The hallways were dinged up, needed paint and the baseboards had layers of dust. The room was dirty and the furniture and pictures had not been dusted in months if not years. There was a 1/2 inch on dust on the pictures, baseboards and wardrobe. The bathroom was worse that a gas station bathroom. We arrive about 1:30 in the afternoon and called housekeeping. When I returned to the room at 5 I had to call again before they sent someone up. The person they sent did a quick clean in bathroom and a quick vacuum. They failed to address any of my other concerns my entire stay. On our day of our arrival we went to Quinn's for lunch. I had the bacon cheese burger and fries (at $16.00). High prices for subpar food. The burger did not come with bacon or cheese. The server was rude and did not want to correct the problem. When I insisted, the burger was returned to me 10 minutes later. They put cheese and bacon on the burger and then microwaved the whole plate, lettuce, tomato, onion and pickles were all hot and wilted. The server was put out when I asked for ketchup and mustard. I asked for the manager. The bar person came up and told me he was the manager. When I told him of my dissatisfaction, he told me he was sorry but that is how the food came, he could not do anything about it and I still would be charged for it. I went to the front desk, the clerk expressed her apologies and told me that she would have hotel management contact me. I am still waiting. I ate breakfast in the Harbor View restraint twice and regretted it twice. The service was ok. The food was over priced ($17.00 for an omelet and $4.00 for a cup of coffee) and poor quality. Rubber eggs, cold potatoes burnt tasting, cold coffee and cold toast was the normal. We also go to experience a false fire alarm at 11:30 pm. We where ask to leave the room. No explanations of apologies for the false alarm. The coffee service was incomplete in the hotel room and that situation was never corrected the entire trip despite several calls to housekeeping. This hotel has a long way to go to live up to being a premium hotel. I have stayed in Fairfield Inns and Holiday Inn Express provided 5 stars in service, food and cleanliness at 90 dollars a night. If an other conference is ever scheduled here, I will find another place to stay and just drive over for the conference only. I am still waiting for management to contact me as I was told. (don't think it will happen.)