The positive is that it is a beautiful property an...

The positive is that it is a beautiful property and the staff that you interact with is excellent. The negative is that for one thing they do not have enough space by the pool and beach area to accommodate the number of people that they have rooms for. If you want to spend time by the pool or the beach you had better get your spot at 7 am or you will be relegated to the worst spots left if you can find any. Cabanas can be reserved a year in advance so if you think you are going to show up and reserve one forget it. Also, unless all of your children are over the age of 18 you can forget about relaxing by the pool. One of my three daughters is under 18 so we had to go to the kids pool and the only chairs left at 8 am were sitting in the mud on the grass. Most concerning is that the food preparation is questionable so be careful of what you eat. Two of my Daughters contracted food poisoning and spent a whole night and next day vomiting and running to the bathroom. I immediately notified the resort and the security director called and took a report. First he tried to deny that the food poisoning took place there by saying that it takes 24 for hours for symptoms of food poisoning to appear (google says 2-6 hours) then when we recounted that all of our meals the day prior and that morning were at the resort he said that they would investigate and get back to us. 48 hours later all we heard were crickets. I texted the customer relations manager (because you can t speak to anyone face to face) and asked what they could do to accommodate us for the day of vacation we lost due to the food poisoning my daughters contracted while eating at their resort. I was hoping for maybe a Spa credit or the use of a Cabana. Although they said all of the Cabanas were taken I observed 3 open Cabanas that never once were occupied throughout the whole day. The only thing they offered was to credit us the $71 room service bill. Based on my personal experience staying at luxury resorts I would recommend checking out the Four Seasons as their customer service is second to none.