I believe this was their opening weekend and it cl...

I believe this was their opening weekend and it clearly showed in exceptionally poor service throughout. They seemed to be woefully understaffed and some were either new to the place or very rusty. ( Whatever the reason I blame management rushing back as soon as possible.)

Breakfast on both days was an embarrassment with exceptionally slow service, poorly cooked meals and frequent mistakes. If you do stay here then don't go for their prepaid meal package as the only restaurant open is the Brasserie and that is just eye wateringly expensive pub food with average quality. You'd be better off eating offsite and getting better food at better prices.

For a supposedly 5 star hotel you have to ask for everything rather than it be offered and the room was devoid of information so finding out what was available was tricky. The next difficult stage would be getting in touch with reception as they frequently didn't pick up the phone or were physically missing.

If this were a 3 or 4 star hotel with commensurate prices I would have been more forgiving but we spent a small fortune and got an experience that we could have had down the road for a fraction of the price. I'm sure that the place will improve but we'll never go back and find out.