Sergio Ruiz canelAda

Review of Ghent Marriott Hotel

Well unfortunately I have to give a low rating, se...

Well unfortunately I have to give a low rating, see that the hotel is spectacular, the area and the perfect location, the rooms and the service as usual in this type of hotels.
On the other hand, our stay was only one night and knowing that the check-in takes place at 16:00 in the afternoon, we spent the morning to leave luggage on consignment and asked if we could do the registration like this after arriving to eat to be able to access the room, something that the companion who attended us agreed and made it and informed us that only when we arrived would we give our information and provide the room.
Well at 16:15 and already in the shift change, the companion who attends us in the afternoon shift, indicates that we still have to clean the room (in our case a family of 4 seats) indicating that about 16:30, surprise that at 4:30 p.m., he also does not give us the room and makes us long again, here we ask with more insistence and because it is only one night if they could leave us another room so that at least the baby could rest and told us that we had to wait for our room. The wait was until 17:30 in the afternoon and on top we had to do the registration giving all the data, credit card and others ... we are going to have a mess just to make a hotel night.
No doubt an unfortunate fact for a guest regarding the comfort you are looking for in this type of travel.

As compensation they invited us to a cafeteria cafeteria.