Heather Roman

Review of Puget Sound Gastroenterology

Family members & myself gone here for years. In ca...

Family members & myself gone here for years. In calling to schedule follow up appointment with dr debley I spoke with OLIVIA front desk. Nightmare & a real monster. She was cold, unfriendly & short with me entire set up. When i asked to repeat zoom appt Instructions (cuz she spoke so fast couldn t understand her) she snapped at me & barked cruel remarks. I asked for another rep or her supervisor she lied said she was only one there & then HUNG Up on me! Bizarre behavior. tried calling several times to get someone else or supervisor -every time she blocked me through phone lines it was NUTS. eventually learned she was not only one on duty - also supervisor didn t even care when I shared my frustration & reported unkind manners of Olivia to treat patients in this manner. Olivia claimed she was being harassed . From the start the woman clearly hates her job & hates all people period. I will not be returning to Puget sound Gastro after this nor will my 4 other family members. Unacceptable. Plenty of qualified grateful people out there would appreciate Olivias job during these difficult times. She should be ashamed of herself & the clinic is an embarrassment to allow employees to harrass mistreat their patients. I hope this doesn t happen to other patients. Puget sound Gastro SUCKS