Seth Neeley

Review of Sheraton Macao Hotel - Cotai C...

The room was nice with great amenities. The pool a...

The room was nice with great amenities. The pool area had a good view and many smaller pools. The problem with my stay was the service. I was only at the hotel for one night, so 20 hours from check in to check out, and we spent over an hour of that time waiting in lines to check in, check out, and to remove an illegitimate charge on the account. FYI, they add an $8 UNICEF donation which you have to ask to remove if you do not want it. They need more staff and better equipped staff.