Kevin Miller

Review of Adorama

My last experience was not a positive one. Recentl...

My last experience was not a positive one. Recently, I ordered a Nikon 24-70 2.8 lens. An expensive lens for me. When I received the lens, the Nikon box had a corner severely mashed. Appeared that the Nikon box had been dropped at some point. This did not occur during shipping. The shipping box was fine. Anyway, I engaged in chat support with "Clark O" and expressed my concerns about the lens possibly being damaged. Clark was very nice and told me I could exchange the lens without issue. He sent me a pre-paid label. Clark told me once the lens arrives, it may take 2-3 days to process and ship the replacement. Well, five days after Adorama had received the lens, my account did not indicate the lens had been received, a replacement sent, etc. As a result, I contact support via chat. I engaged in a chat with "Albert". He confirmed the lens had been received and a refund was issued instead of a replacement being sent. I expressed my disappointment because I needed the lens within a few days. His response: " I suggest you order another one". He offered no other solution. He could have generated the replacement, expedited the order, etc, but offered no assistance or possible solutions.
Update: I was contacted by another staff member from Adorama on July 1 who was very apologetic and about my experience and assured me this would be addressed with customer service. I do appreciate the follow-up by Nancy. Thank you!