I bought my prom dress here last year and had an u...

I bought my prom dress here last year and had an unexpectedly terrible experience. Choosing my dress was fantastic, the staff was very supportive and helped me make a super tough choice between my two favorites. After this step, though, I wish I had taken my dress somewhere else. I was measured the day I bought my dress, and waited around 3 months for it to come in, which is understandable. This was not the issue. Once it came in, I went for my alterations about a week and a half before prom. Mind you, I had not gained or lost any weight since I had bought the dress (with medical proof). When I tried it on, the dress was nowhere near close to fitting. I believe the lady I worked with attempted to order a size down with the assumption that I would try to lose weight before my prom. After this, they promised to rush order the dress in a size up that would fit after alterations. Four days before my prom, I received a call saying the dress was not available and I would be refunded and would have to buy a new dress or somehow impossibly squeeze in the other dress. This was devastating. The woman who did alterations was able to take out almost every seam of the top of the dress to fit my chest and stomach in. Still, my legs were squished as it was a mermaid style dress. I was heartbroken when my fun at prom was dampened because I couldn't move, sit, or dance in my dress. I will NEVER shop here again because I cannot trust that this won't happen. I recommend either taking your dress somewhere else to get altered, or specifically asking to have your true size ordered.