The appointment on the Urology clinic has not been...

The appointment on the Urology clinic has not been continued 3 times. The Appointment had already been rescheduled twice without any telephone consultation and the third time I only got to hear at the desk that the appointment had to be rescheduled. As a new patient of this hospital, this does not inspire confidence. This type of planning does not only appear to be a crime for the patient, but certainly also for the employees who have to make the agreements. This causes unnecessary extra work and is therefore not commercially responsible. For customer orientation and efficiency a big inadequate for the UMC in Maastricht.