Jaseson Main Review of Durango Downtown Inn
I typically give this hotel a 4.5 review. Not this...
I typically give this hotel a 4.5 review. Not this time!! I was greeted at the counter with a smile, and then it went downhill from there. The receptionist, who I have no clue as to her name, due to lack of a name tag, was THE rudest person I have met in years. Very combatitive. I gave her my info, she asked for an ID, I informed her it was a company card, she said she didn't care. It wasn't the fact that I may have been in the wrong, it was the fact that she started to get major attitude with me. I left to get my ID. When I returned, she was talking on the radio to her maintenance man about the situation. Then she informed me, that I was the rude one!! This lady needs to be trained on customer service ASAP. My company employees, my family, my friends and I, will not ever rent from this hotel again. This employee just cost her company, several thousand dollars, a year.
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