Mark Luther

Review of Edencrest

After driving 14 hours from Orlando my family was ...

After driving 14 hours from Orlando my family was looking forward to resting in, what looked online to be, a very nice condo. After finding the main office I was left to wait while they tried to find out if the condo had been cleaned. We made the reservations over 6 weeks earlier and they were caught off guard by our arrival?? I was finally informed that it was clean but not "inspected". This time of year was apparently bad for ladybugs and during an inspection any found in the condo would be vacuumed up so we may see a couple, not to worry.
After given directions we were sent on our way. It took us a while to find the location due to a miscommunication about how far down the Parkway we would need to travel. (more than one stop light #8) A call to the after hours lady on her cell phone at home got us on our way. When we finally arrived the door code we were given did not work, once we finally got the door open the alarm was triggered. We were not given an alarm code so we were once again forced to call the after hours lady to help us. The police were sympathetic to our situation when they arrived. Once we had the code and turned off the alarm we finally were ready to settle in.
I was horrified when I walked into the master bedroom to discover the floor and bed covered with hundreds and hundreds of ladybugs plus dozens flying around the ceiling light. Another call to the after hours number yielded nothing. I slept on the couch that night instead of a very comfortable looking king sized bed.
It was obvious that this condo had not been looked at in weeks. A simple "inspection" would probably have remedied this infestation. There were other small issues like a cold hot tub that overlooked a parking lot and a strangely designed kitchen but the lack of attention to the preparation of our accommodations and to our access completely spoiled our experience.
We tried to speak to someone once we got home about refunding some or all of our money but after much debate were only offered $50 off our next visit. I don't understand how Eden Crest would think we would ever consider using them again.